SvanetiGo ("SvanetiGo", "we", "us" or "our") operates the SvanetiGo website at svanetigo.ge and the SvanetiGo mobile and web application (together, the "Service"), a technology platform that connects travellers and residents in Svaneti, Georgia with independent local drivers, certified mountain guides, car-rental operators and couriers. SvanetiGo is operated from Mestia, Svaneti, Georgia. You can reach us at office@svanetigo.ge or +995 598 747 707.
1. General Principles
Most services are paid in cash on completion, so in many cases a cancellation simply means no payment is due. Where a deposit or prepayment has been taken (for example some car rentals or premium tours), the terms below apply. To cancel, use the app where available or contact us as early as possible at office@svanetigo.ge or +995 598 747 707 (WhatsApp).
2. Rides (Taxi, Jeep, Minivan)
- You may cancel a ride request at no charge before a driver is assigned.
- If you cancel shortly after a driver has accepted and is already travelling to you, a reasonable cancellation fee may apply to cover the driver's time and fuel.
- No-shows (you are not at the pick-up point within a reasonable waiting time) may be treated as a late cancellation.
3. Tours
- Free cancellation up to 48 hours before the tour start time.
- Cancellations within 48 hours may be subject to a fee of up to 50% where the guide has already reserved the date or incurred costs.
- If a tour is cancelled by the guide or by SvanetiGo (for example due to unsafe weather or no available guide), you are entitled to a full refund of any prepayment or a free reschedule.
- Weather and mountain conditions can require changes for safety; we will always offer a reschedule or refund of prepayments in such cases.
4. Car Rental
- Any deposit is refundable after the vehicle is returned and inspected, minus documented costs for damage, fuel or traffic penalties, in line with the rental agreement.
- Cancellation terms and free-cancellation windows are set out by the rental operator before you confirm.
5. Delivery
- You may cancel a delivery request at no charge before a courier accepts it.
- If a courier has already collected the item, the delivery fee may be due.
6. How Refunds Are Issued
Where a refund of a prepayment or deposit is due, it will be returned using the original method where possible. Cash payments are settled directly with the provider. Please allow a reasonable processing time.
7. Disputes
If something went wrong with your booking, contact us at office@svanetigo.ge within a reasonable time and we will work with you and the provider to resolve it fairly.
8. Contact
office@svanetigo.ge · +995 598 747 707 · Mestia, Svaneti, Georgia.